Employers have been trying to get inside their employees’ heads for more than a century. In 1920, Whiting Williams, a former personnel director in a steel company, even went undercover as a labourer before penning a book called What’s on the worker’s mind: by one who put on overalls to find out.
This year, a popular video on TikTok about “quiet quitting” has sent employee motivation experts into overdrive. According to Gallup, about half of Americans are “quiet quitters”, which it defines as people who are “not going above and beyond at work and just meeting their job description”. HR specialists and consultants have been quick to jump in with advice on how to fix the problem. An article in Harvard Business Review urged managers to ask themselves: “Is this a problem with my direct reports, or is this a problem with me and my leadership abilities?”
I don’t think it’s a problem at all. First, the Gallop survey data suggests this is neither new nor a trend. Just under a third of US workers were “engaged” and almost a fifth were “actively disengaged” in the second quarter of this year (Gallop defines “quiet quitters” as the group which is neither). The proportions have wobbled a little over time but are completely in line with the average since 2000.