Employers have been trying to get inside their employees’ heads for more than a century. In 1920, Whiting Williams, a former personnel director in a steel company, even went undercover as a labourer before penning a book called What’s on the worker’s mind: by one who put on overalls to find out.
一個多世紀以來，僱主們一直試圖瞭解員工的想法。1920年，一家鋼鐵公司的前人事主管懷廷•威廉斯(Whiting Williams)甚至以一名員工的身份進行臥底，之後寫了一本書，叫作《員工心裏在想什麼：一名臥底員工的發現》(What’s on the workers’s mind: by one who put on overalls to find out)。
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