觀點人工智慧

Never mind Big Tech — ‘little tech’ can be dangerous too
「演算法管人」潛藏危險

‘Algorithmic management’ is spreading beyond gig platforms and logistics warehouses to other sectors
奧康納:大批新科技產品號稱能利用人工智慧管理、監測員工,這類產品已經從零工平臺和物流倉庫,進入形形色色的其他行業和職業。

An inquiry opened last week into a scandal that has horrified Britons: how hundreds of people running UK post offices were wrongly prosecuted for false accounting and theft on the basis of a faulty computer system. A judge has called the Post Office’s insistence that the software was infallible “the 21st-century equivalent of maintaining that the Earth is flat”. Yet many other companies are in danger of believing computers over humans as well.

上週,針對一起震驚英國的醜聞,相關部門啓動了調查:爲什麼憑著一個有漏洞的電腦系統,英國各地郵局就有好幾百號管理人員被錯誤地提起公訴?他們被控告做假帳、盜竊。一位法官將英國郵政局(Post Office)堅稱該軟體絕對可靠的說法稱爲「就像是在21世紀還堅持『地球是平的』」。然而,其他許多公司也存在著「相信電腦更多於相信人類」的危險。

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