管理

Middle managers — on the new front line of office life

From motivating staff to maintaining company culture, demands on team leaders intensify as they juggle the expectations of employees and senior leaders

In her middle manager role, Catherine says she has experienced “more pressure” since the start of the pandemic than ever before. Based in Zurich and working for a financial services company, she is trying to navigate a stiffening in senior leadership’s tone, pushback against demands for higher wages and hybrid work plans.

“In the past two years, the company gave a lot of support. The sense is, that’s done,” she says. “We’re entering a different chapter, a different economic context and a push to get people back into the office.” She has received little training on how to manage, though she is grateful for some coaching on building boundaries between work and family life.

“It’s very lonely — my boss is at a different level. I found myself having no place to turn to speak openly [in order to get] a sanity check.” 

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