As we clang towards our automated, robot future, the arts and sciences of management need an overhaul. Companies are heading for dramatic changes, and people are going to need different kinds of handling. But managers would rather merge, acquire or divest than analyse their own micro-behaviours. Few want to be told they would be better off managing an espresso maker than a team of real people.
在我們「哐噹噹」向自動化的機器人未來邁近之際，管理的藝術與科學也需要一場徹底變革。企業正迎來翻天覆地的變化，員工也需要不同的管理方式。但管理者寧願進行合併、收購或業務剝離，也不願細緻入微地分析自身的行爲。很少有人願意聽到這樣的評價——比起管理一個真人團隊，他們更適合管理一臺咖啡機。
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