Employee attitude surveys, brown bag lunches, focus groups, informal chats: managers try quite hard to find out what their staff are thinking. But the results are mixed at best. What are your staff thinking? Admit it – you don't really know.
員工態度調查、自帶午餐討論會、焦點小組、非正式談話……經理們費盡心思想了解員工的想法，但最多只能得到模棱兩可的結果。你的員工在想些什麼？承認吧——你並不真正瞭解！
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