Carlos San Juan, a septuagenarian Spaniard, has just pulled off an extraordinary coup. Two months ago he launched a petition to encourage banks to stop excluding older customers by closing branches and pushing vital transactions online.
The Change.org campaign attracted nearly 650,000 signatures with a memorable slogan: “Soy mayor, NO idiota” — I’m old, NOT an idiot.
Last week, the Spanish authorities and banking associations published a 10-point plan, to be backed by legislation, to guarantee that elderly people receive “personal, humane, high-quality treatment”.
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