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Mistakes happen, it’s how we deal with them that matters

Last week I saw a woman make one of the most appalling mistakes at work I have ever seen.

It happened in Official Secrets, a film based on the true story of an explosive US intelligence memo that was leaked to Britain’s Observer newspaper on the eve of the 2003 Iraq war.

The document revealed a plot to bug UN Security Council delegations and in one of the movie’s most riveting scenes, Observer journalists are celebrating their scoop when they discover something dreadful: people in the US think the memo is a fake.

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