As Maurice Critchley strolls around his company’s sprawling factory in the English cathedral city of Gloucester, he pauses to talk with some of the production workers, remembering their names with ease. Behind the pleasantries, however, there is a purpose: Mr Critchley says getting to know people and treating them decently has helped him to build Severn Gloconinto one of the world’s leading makers of “safety critical” valves for the oil and gas industry.
在格洛斯特這個擁有大教堂的英格蘭城市，莫里斯•克里奇利(Maurice Critchley)在他的大型工廠漫步時停下來和一些生產工人談話，輕鬆記得他們的名字。不過，這些禮儀背後是有目的的：克里奇利表示，熟悉員工並體面地對待他們，幫助他把Severn Glocon打造成油氣行業「安全關鍵」閥門的世界領先製造商之一。
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