觀點金融機構

Banks, your customers have left you behind

My bank manager keeps inviting me in for a chat. I throw the letters in the recycling bin.

The last time I responded to a similar invitation from one of her predecessors, it turned out the aim was to sell me home insurance.

I have been into my bank only once since then, to complain that it had cut a savings rate almost to zero without telling me. The person I spoke to told me it was my fault for not checking.

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