Back in the 1980s, the design expert Donald Norman was chatting to a colleague when his office phone rang. He finished his sentence before reaching for the phone, but that delay was a mistake. The phone stopped ringing and, instead, his secretary’s phone started ringing on a desk nearby. The call had been automatically re-routed. Alas, it was 6pm, and the secretary had gone home.
在20世紀80年代，設計專家唐納德•諾曼(Donald Norman)正在與同事聊天時，他的辦公電話響了。他在接電話之前先完成了他的句子，但這個延遲卻是個錯誤。電話鈴聲停止了，接著，他的祕書的電話在附近的桌子上開始響起。電話已經被自動轉接了。可惜，那時已經是下午6點，祕書已經回家了。
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