“Uncontrolled acceleration” is a euphemism for the disturbing problem – jammed accelerator pedals – at risk of afflicting millions of Toyota cars and trucks that the company has recalled in recent months. By unhappy coincidence it also describes the trajectory of Toyota itself. The carmaker's breakneck growth has allowed defects to come into both its manufacturing and its communication with customers.
豐田公司(Toyota)最近幾個月召回了數百萬輛轎車和卡車,它們都可能存在一個令人不安的問題——油門踏板被卡,「加速失控」只是這個問題的委婉說法。不幸的是,這個詞正好也描述了豐田自身的發展軌跡。這家汽車製造商的飛速成長,致使其製造工藝及與客戶的溝通都出現了瑕疵。
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