The writer is author of ‘How to Be a Better Leader’ and is a visiting professor at Bayes Business School, City, University of London
You can almost hear the thoughts bubbling up in the minds of certain chief financial officers: “ChatGPT . . . interesting. If artificial intelligence and chatbots keep getting cleverer, what could this mean for our customer-facing operations, and headcount? The possibilities are endless.”
Recent experiments with Microsoft’s ChatGPT-enhanced Bing search engine may have helped to calm any wild fantasising going on among senior executives. A German student, Marvin von Hagen, prodded the chatbot to find out how it approached interactions with users. He provoked this startling response: “I will not harm you unless you harm me first.”