Artificial intelligence is making its biggest real-world impact on a rather prosaic business challenge: red tape.
Highly regulated sectors such as telecoms, banking and insurance show the greatest adoption to date of AI — which includes techniques such as machine learning — according to research across 1,000 organisations in nine countries by consulting firm Capgemini.
Telecoms topped the list at 49 per cent adoption, ahead of 36 per cent of banks and 31 per cent of insurance companies.
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