To be ‘Joyced’ is a new term that has crept into the Australian vernacular to describe being severely inconvenienced at an airport by flight cancellations or luggage going astray.
It is a reference to Alan Joyce, the long-serving chief executive of national carrier Qantas who has become the conduit for criticism of an array of customer service problems at the “flying kangaroo”.
While airports and airlines around the world made steep staff cuts during the pandemic and have struggled to cope with the return of international travel as a result, some are taking drastic measures in response.
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