When Dave Calhoun, chief executive of Boeing, addressed its employees this week about a brush with disaster on a 737 Max aircraft carrying 171 passengers, he choked up. “I got kids, I got grandkids and so do you. This stuff matters. Everything matters, every detail matters,” he told them.I don’t doubt Calhoun’s sincerity but Boeing has made emotional pledges to improve its safety record before and those did not prevent this accident. No matter how hard it pulls at its internal controls to reform how it designs and builds aircraft, it has not fully changed course. The most famous aerospace company in the US has a big credibility problem.
上週，當波音(Boeing)執行長戴夫•卡爾霍恩(Dave Calhoun)就一架載有171名乘客的737 Max飛機險些遭遇災難向員工講話時，他哽咽了。「我有孩子，我有孫子，你們也有。這件事情很重要。一切都很重要，每個細節都很重要，」他告訴他們。