There is a cartoon by Mark Anderson of the Devil saying to a worried-looking junior devil: “No, that’s fine. Morale is supposed to be bad.”
Most managers this side of Hell will tell you that morale in their organisations is excellent, but it usually isn’t. People like a moan and, however attached they are to their jobs, there is almost always something they don’t like: clueless bosses, malfunctioning computer systems, too much bureaucracy.
Usually, those complaints stay inside the organisation, unless disaster strikes and an outside inquiry reveals how dysfunctional the set-up was.
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