THE PROBLEM
When Apple's Steve Jobs made a public statement on problems with the iPhone 4 and how the company will deal with customers' concerns, he drew criticism for not appearing sufficiently apologetic. But given that Apple has consistently delivered on products and customer service, was this merely a case of focusing too much on the individual and too little on the message?
THE ADVICE
您已閱讀14%（390字），剩餘86%（2452字）包含更多重要資訊，訂閱以繼續探索完整內容，並享受更多專屬服務。