One of my relatives heard some strange stories when working on a healthcare helpline during the Covid pandemic. Her job was to help callers complete the rapid lateral flow tests used millions of times during lockdown. But some callers were clearly confused by the procedure. “So, I’ve drunk the fluid in the tube. What do I do now?” asked one.
我有一位親戚在新冠疫情期間曾在醫療服務熱線工作，聽到過一些奇怪的故事。她的工作是幫助來電者完成在封鎖期間被數百萬人使用的快速側向流檢測。但有些來電者顯然對操作流程感到困惑。「我已經把試管裏的液體喝下去了。接下來我該怎麼辦？」有一位來電者這樣問道。
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